AI Receptionist for Clinics: A Calmer 8 AM Phone Rush
At eight in the morning your front desk is checking in patients, answering booking calls and taking reschedule requests all at once — and the phone queue is where patients give up. Marvic AI answers clinic calls around the clock, books and moves appointments, asks your intake questions, and routes urgent callers safely without ever diagnosing.
$99 USD per month · Plan details apply
Illustrative dashboard
AI Receptionist · Clinics · Marvic AI
24/7
coverage for early, late and weekend callers
300
shared voice minutes included
14-day
free trial — no credit card required
$99
USD per month, flat pricing
The Front Desk Cannot Be in Two Conversations at Once
A clinic phone starts ringing before the doors open and rarely stops. By eight in the morning, patients are booking checkups, parents are asking about openings, someone needs to move a physiotherapy session, and another caller is describing symptoms and asking whether they should come in today. Front desk staff are also checking people in, verifying forms and helping patients already in the waiting room, so even a good team falls behind at the exact moment callers are least patient. Marvic AI answers clinic calls around the clock, in your clinic name, and handles the routine work with the boundaries you set. It books and reschedules appointments, asks your new-patient intake questions, confirms reminders, and routes urgent concerns using your approved script — directing emergencies to 911 or the nearest emergency department and never offering a diagnosis. Routine callers get a confirmed time and clear preparation notes, while your staff get a tidy summary of who called, what they needed and what was booked. Coverage includes 300 shared voice minutes, starts at $99 USD per month, and begins with a 14-day free trial with no credit card required.
The 8 AM surge stops losing patients
When five calls land during check-in, each one is still answered immediately. A parent booking a child visit or a patient moving a dental cleaning gets a confirmed time instead of a hold queue and a hang-up.
Reschedules handled in one call
Moving an appointment is the most common clinic call and the easiest to complete well: verify the patient, offer real alternatives, rebook, and send the new time — no callback list for your desk to work through at lunch.
New patients arrive pre-intaked
Reason for visit, referring provider, insurance questions you choose and contact details are collected on the booking call, so the first visit starts with paperwork largely done rather than a clipboard scramble.
After-hours callers get a safe answer
A patient calling at 10 PM with a worrying symptom hears your approved urgency wording — including direction to 911 or an emergency department when the script calls for it — and never an AI opinion about what the symptom means.
What's Included in AI Receptionist
Everything your business needs to win for Clinics.
Booking, moving and cancelling
Appointments are booked, rescheduled and cancelled against your real clinic calendar by provider and appointment type, so a physio follow-up never lands in a hygiene slot.
New-patient intake questions
Your intake set — visit reason, referral source, preferred provider and the administrative questions you specify — is asked conversationally and attached to the patient booking summary.
Urgency routing, never diagnosis
Callers describing emergency signs are directed to 911 or emergency care using your approved script, and flagged for staff follow-up. The receptionist does not assess, interpret or reassure about symptoms.
Reminder confirmations by call
Patients who phone to confirm, or who need a reminder conversation rather than a text, are handled on the call, and the confirmed status is written back so your no-show list stays accurate.
Simple Process. Real Results.
Map your providers and visit types
Set up each clinician, room or chair with the appointment types it takes and how long each runs — new-patient exams, cleanings, physio reassessments, follow-ups — so bookings land in the right calendar the first time.
Write the intake and urgency boundaries
Choose the intake questions for new patients, the preparation notes callers should hear, and the exact urgency script: which described situations go straight to 911 or emergency care, and which get the earliest nurse or provider callback you offer.
Let calls overflow to Marvic AI
During the morning rush, at lunch and after closing, calls are answered in your clinic name. Routine booking and rescheduling completes on the call; anything outside the script is summarized for staff rather than improvised.
Staff start from summaries, not voicemail
Your desk sees each handled call as a short record: patient, request, what was booked or moved, intake answers and any urgency flag that needs a human follow-up that day.
More Than Just AI Receptionist
AI Receptionist is part of the Marvic AI all-in-one platform. Combine it with AI-powered customer communication and marketing automation to support the entire customer journey for Clinics.
AI Receptionist
AI Chatbot
Social Media
Email & SMS
AI Receptionist Performance for Clinics
Example analytics visualization
Get Started with AI Receptionist for Clinics
Start with a 14-day free trial. No credit card required.
AI Receptionist for Clinics — Frequently Asked Questions
Will the receptionist ever tell a patient what their symptoms might be?
No. The system is deliberately built with that line in place. It listens, uses your approved urgency script, directs callers with emergency signs to 911 or the nearest emergency department, and flags the call for your staff. Diagnosis, reassurance and treatment advice are never part of the conversation.
Can it tell the difference between a dental cleaning, a physio session and a medical follow-up when booking?
Yes, because each is set up as its own appointment type with its own duration, provider list and intake questions. A caller asking to move a cleaning is offered hygiene times, while a physio reassessment is offered only slots with the treating therapist.
What intake information can it collect from a brand-new patient?
The questions you choose, typically contact details, reason for the visit, referring provider if any, preferred clinician and any administrative items your clinic collects before a first visit. The answers travel with the booking summary, so staff are not re-asking the same questions at check-in.
A regular patient just needs to confirm tomorrow appointment. Is that worth a call to the AI?
That is one of its most useful jobs. The patient calls, confirms verbally, hears any preparation notes for that visit type, and the appointment is marked confirmed. Your desk gets an accurate confirmed list instead of spending the afternoon dialling reminders.
How are after-hours calls about a child fever handled?
With the urgency script, not with advice. The receptionist directs the parent according to the wording your clinic approved for concerning symptoms — which for emergencies means 911 or an emergency department — and records the call for staff follow-up. It will not suggest medication, dosing or a wait-and-see approach.
What does the AI receptionist cost for a clinic?
The price is $99 USD per month, including 300 shared voice minutes, starting with a 14-day free trial and no credit card required. Most clinics use the trial across two full morning rushes and a weekend to see how many booking and reschedule calls the front desk no longer has to chase.
How do you protect my customers' privacy?
Privacy is built in. Marvic AI follows Canada's PIPEDA privacy law — clear consent, secure storage, and personal information is never sold or shared. Our Privacy Policy explains exactly what we collect and why.
We're a clinic in the US — do you sign a BAA?
Yes. For US healthcare clinics we sign a Business Associate Agreement (BAA) and handle patient information with HIPAA-aligned safeguards, so your calls and bookings stay protected the way HIPAA requires.